RETURNS AND EXCHANGES

• We ensure the products sent to you are in good condition and match your order.
• We accept returns and exchanges only for full-priced products within 14 ( fourteen days ) days from the date of purchase (Day 1 is the date the order is received).
• Products to be returned or exchanged must be unused, unwashed, undamaged, and with all original tags attached.
• Products must also be in their original packaging.
• The shipping fee for returned products is the responsibility of the customer.
• Pamuka reserves the right to decide whether the product is eligible for return or exchange, i.e., whether the product is unused, unwashed, undamaged, and with all tags in place.
• Products purchased during campaigns (e.g., discounts) cannot be returned or exchanged.
• For return and exchange requests, please send an email to pamuka.com.tr with your Order Number and reason for the exchange or call 0538 306 55 87.
• By placing an order with Pamuka, you accept our Store Policies.